• You can initiate a return within 2 days after delivery.

• For wrong, damaged and counterfeit items raise or create a return immediately.

• When returning an item, keep all seals, tags, accessories intact and ensure the item is in its original packaging.

• Remove any passwords from devices being returned, otherwise the return will be invalid.

Please note that items must meet Springmall's return policy guidelines to be eligible for a refund.

Once the return is created, please note that:

If you have chosen to return your item(s) to a Springmall pickup station:

• Please drop off your item(s) as soon as possible. Your return request will be canceled if the package is not dropped off within 2 days following the return creation.

• If you have chosen to have our delivery agent pick up your return item(s) from your delivery address: please be aware that our agent will contact you within one business day to schedule a pickup. If the items are not picked up within two attempts, your return request will be canceled.

If your return request is validated, our refund timelines will be as follows:

• If you paid with Mobile Money , the refund will be issued back to your Mobile Money account. It may take up to 48 working hours for the refund to reflect in your account.

• If you paid via bank card, you will receive the refund back to your bank card within 3 - 5 business days.

• If you have chosen a voucher as your refund method, your refund voucher will be processed immediately and you will receive an e-mail with your voucher code.